Product support or have a question
Please call for product help on telephone number 07932869598 between 9am & 5pm Monday to Friday & 10am to 5pm Saturday or email tamboursolutions@outlook.com.

All products are generally sized for the internal widths.
We are open to both retail public orders along with trade enquiries.

Payments
We accept PayPal, debit/credit via Stripe Payment or Bank Transfer.

All prices quoted on our website include VAT @ 20%.

Order Placed
Once the order is placed and payment is received, we will confirm your order via email. This in turn then constitutes a contract between us and our terms & conditions will apply.

How will I know when my order will be arriving?
We email all of our customers once the product is ready for dispatch 24 hours before receipt.

We will email you with a tracking number if available so you can keep an eye on your parcel. If your order is delayed for some reason we will, of course, keep you fully informed.

Delivery Services.
Our delivery service is via Fedex or Hermes depending on the size of parcel.

All delivery charges are for deliveries within the UK mainland. We use reputable courier services and any delivery service is an estimation and never guaranteed.

The standard courier will attempt a delivery twice, If a delivery is rejected for whatever reason a return carriage charge of £40 will be debited from the refund to cover the return cost. Failed delivery owing to the customer’s absence from the delivery address will result in a £40 refund deduction.

Couriers
Our couriers are not insured to enter residential properties, therefore please make sure someone is available to accept any parcels.

If no-one accepts the parcel the courier will leave a card. If the courier is not contacted to rearrange delivery within five days, the parcel will be returned back to us. This in turn will incur a return carriage charge of £40.00, and additional surcharges may occur. These charges will be met by the customer and will be deducted from any refunds owed. If the delivery is still required a further carriage charge to redeliver will need to be paid by the customer.

Damaged Goods
We must be notified of damaged products within 24 hours as this is the time frame given by our couriers. Claims for damaged parcels may not be accepted after this period.

Once your product has been received, please check all boxes/products for damage thoroughly & immediately. Then email us within 48 hours if a problem is found. Please do not store your item without first checking for any damage or that you have the correct products.

Please email us with your order reference number, description of issue & images.

Unless any complaints about the quality or quantity of the goods supplied are made in writing & received by us within this time frame, we shall deem that you have accepted the goods. No requests will be made after 30 days.

Returns

Please see our full returns policy. We want all of our customers to be happy so to ensure a full refund on the product:

Send the product back within the terms as shown on your documentation.

Returns are happily accepted for standard size items within our online shop.

Bespoke size items will not be refunded as all sizes would have been provided by the customer.

We must be notified via email within 14 calendar days from receipt of the goods, no return requests will be accepted over the phone or after 14 calendar days have lapsed.

The product must be received in the original packaging & condition, with no modifications to the product or packaging, please do not write directly onto the outer box otherwise this will require replacement at a cost to the consumer. Any fixings should not be opened. This will result in a rejection of any refunds being processed.

The consumer is responsible for the direct cost of returning the goods to us within the time scale.

The return method is chosen & paid for by the consumer.

Insurance is recommended to cover the purchase price against loss or damage.

We will not be liable for damages or lost parcels that occur via third party couriers chosen by you.

Refunds will be reduced or refused if the product is damaged, unsellable or defective from its original state when returning, Including the original packaging. Customers have a duty of care to safeguard goods whilst in their possession. Please return as you would expect to receive.

We will aim to make the reimbursement within 14 working days after the date we receive the goods back from you, but this can take longer at busy periods. The payment will be made using the same means of payment for the initial transaction.

Need to contact us?
Call us on 07932 869598
Email: tamboursolutions@outlook.com